Regional vehicle auction center
Local routing built into vehicle auction registration
A regional vehicle auction center in Provo, Utah, 17 staff, one locally managed operation. 4 changes to how it handles vehicle auction registration online, handed over 20 working days after content approval.
What was the starting point?
A single page covered vehicle auction registration for every location. Working out which phone number or inbox applied was the visitor's problem.
!The problem
With vehicle auction registration, first-contact calls landed anywhere. Staff transferred politely, customers repeated themselves, and the form knew nothing of branches.
What did we build for the regional vehicle auction center?
Local contact details now sit beside the service description they belong to. The inquiry carries the selected location into the staff notification, together with bidder type, sale date and vehicle reference.
UsedLocal contact panel
UsedLocation selection
UsedLocation-aware notifications
UsedOpening hours
Where this lives in the product: pages built around lane, sale day and sale format, buyer registration and dealer credential flow.
How long did it take?
20 working days after content approval, including staff review and handover.
- Approve
Content approved
The regional vehicle auction center signed off the content. The working-day count starts here, not at the first call.
- Build
The build
Local contact panel, Location selection, Location-aware notifications, Opening hours. Each part built to the brief above.
- Review
Staff review
Staff at the auction house checked the result before anything went live. Changes went back through the same review.
- Hand over
Handover on working day 20
The team took the finished work over 20 working days after content approval, with staff review and handover included in that count.
What changed for the auction house?
When it comes to vehicle auction registration, staff no longer begin calls by discovering the caller belongs to another branch. The routing happens on the page, before anyone picks up a phone.
Our internal map used to be the customer's homework. The vehicle auction registration page does that work for them.
See your sale-day lanes built into a real site
From $127 a month, plus a $697 build fee charged only once your site is live. No pressure, no countdown timer, just a 30-minute walkthrough.
Questions about case 11
What kind of auction house was this?
A regional vehicle auction center in Provo, Utah, with 17 staff, one locally managed operation. We describe clients by type, size and region rather than by name, so the business is not identified on this page.
How long did the work take?
20 working days after content approval, including staff review and handover. The clock starts when the content is approved, so time spent gathering material beforehand is not counted.
What did the build include?
Local contact details now sit beside the service description they belong to. The inquiry carries the selected location into the staff notification, together with bidder type, sale date and vehicle reference. The parts used were: local contact panel, location selection, location-aware notifications, opening hours.
Could the same work suit my auction house?
Often, if your registration inquiries look like the ones described here. In a short walkthrough we look at what your site and inbox do today and say plainly whether this kind of change is worth making. Plans start from $127 a month.
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A site built for vehicle auctions, live in 7 days
Plans from $127 a month. A live walkthrough shows you the run list, the condition report and the registration flow, built for your kind of sale.