Talk to a person
Talk to a person at GetCarAuctionSites. Email us and we reply within one working day. No call centre, no ticket number for a first enquiry.
When we are reachable
Business hours
9:00 to 17:00 Central Time, Monday to Friday, excluding US public holidays.
Reply time
One working day for an email, sooner for existing clients through the portal.
Where we work
Remotely, serving vehicle auction houses across the United States, including Texas, Florida, California, Georgia, Pennsylvania and Ohio.
What happens after I send a message?
- Reply
A person replies
Within one working day, from the team that would build your site.
- Demo
A 30-minute walkthrough, if you want one
Your run list and sale formats shown as real pages on screen.
- Decide
You decide, with no pressure
No countdown, no contract. If you order, the onboarding call comes next.
Questions about billing, domains and moving your site
When is the build fee charged?
The $697 one-time build fee is invoiced only after your site is live and you have confirmed you are satisfied with it. It is never charged at signup.
What is your cancellation policy?
Email us at least 2 business days before your next invoice date, during business hours (9:00 to 17:00 Central, Monday to Friday, excluding US public holidays), and no further invoice is raised. A weekend email does not count toward the 2 business days for a Monday or Tuesday invoice.
Are payments refundable?
All sales are final except a duplicate or incorrect charge reported within 30 days. The build fee is refundable only before build work starts; the monthly fee for the current billing period is non-refundable once charged.
I already have a website. What happens to it?
We review your current site during onboarding, migrate what is worth keeping, and set up redirects from old URLs to their new equivalents, so a bookmarked run list link or an indexed page is not lost in the move.
Is a domain included?
Yes, one domain is registered in your name for as long as your plan stays active, or we point an existing domain you already own at no extra charge.
What happens to the domain if I cancel?
A domain registered in your name stays yours; you retain control of it after cancellation. If we pointed an existing domain you owned, nothing changes on your end.