We reviewed the draft on handsets rather than a big screen, deliberately. The important details sit near the top and the inquiry button is impossible to miss. The days of talking customers through the menu are over.
AOAndre OsbourneCollections administrator, light commercial vehicle auctionNewark, DelawareGot: Mobile navigation and page layout for vehicle auction registration
What I value about the vehicle auction registration guide is its restraint. It explains what the first conversation needs, and deliberately asks for nothing sensitive online. We include it in our first response as standard.
DPDennis PembertonTitle and paperwork clerk, lease return remarketing auctionHarrisburg, PennsylvaniaGot: Preparation guide and inquiry support for vehicle auction registration
We knew the vehicle auction registration document was a problem; we had just never prioritized fixing it. Staff now link to the precise section instead of wishing callers luck with a long document. Callers have stopped apologizing for not being able to read it.
AUAlexa UptonAuction day coordinator, part-exchange disposal auctionWorcester, MassachusettsGot: Structured reference pages for vehicle auction registration
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